Steve Daines, vice president at RightNow, explains how the CRM provider strives to deliver superior, ongoing customer service to its clients, even after implementation.
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We asked you to love your help desk, but this is just ridiculous! Join the Revolution on December 8th - Love Your Help Desk by giving your staff take the day off!
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Pivotal CRM is at the core of North Shore Credit Unions ability to provide high-value financial advisory services and a high level of customer intimacy. Its their window into members, products, and services everything anyone could need or want to know is presented to them in a way that makes sen...
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TELUS and IDC Canada have released 3 new whitepapers based on primary research that investigates how consumers want to interact while doing business with Canadian organizations. View the video to find out more and go to http://www.telus.com/yourfutureconsumer (link) to download the white...
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Giving customer service an entirely new meaning. Join the Revolution on December 8th - Love Your Help Desk by giving your staff take the day off!
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Business leader, bestselling author, Hall of Fame speaker...Scott McKain! See why the world’s leading corporations and associations rave about his programs on distinction and creating the "Ultimate Customer Experience" (tm)! ScottMcKain.com ... customer experience Scott McKain author business se...
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ICC Decision Services has 100,000+ mystery shoppers in its database. Our mystery shoppers help clients ensure that their customer experience model is being delivered consistently across their store network every day which leads to increased revenue and customer loyalty. ...
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Chris Askew, SVP Worldwide Services at Lenovo, emphasizes the importance and benefits of delighting, rather than merely satisfying, customers. (Recorded at 2009 Net Promoter Conference in London) Read the blog: www.netpromoter.com ... "Net Promoter" "Conference London" Lenovo "Chris Askew NPS" "...
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